Frequently Asked Questions
Delivery Services & Timelines
What are the delivery options available on Sharaf DG?
Sharaf DG offers 2 types of delivery services to suit your needs:
Standard Delivery: Orders placed by 12:00 AM are typically delivered within 1-2 business days. For larger items like refrigerators, televisions (50″ and above), washing machines, and other major appliances, delivery may take 1-3 business days and could incur additional charges. Deliveries outside city limits may also include extra charges based on the product category.
Express Delivery: For faster delivery, Express Delivery ensures same-day delivery for orders placed before 12 PM within the city limits of Riyadh (except on Fridays). This service applies to select products marked with a special badge, and these products can be easily filtered on the website.
How can I identify products eligible for Express Delivery?
Products eligible for Express Delivery are marked with a special badge on the website. You can use the filter option during your search to easily find these products.
Are there additional charges for Express Delivery?
Yes, additional charges may apply for Express Delivery. The charges will be displayed at checkout based on the delivery option and your location.
Can I get large appliances delivered using Express Delivery?
Express Delivery is available for select products from top categories. However, larger items such as ACs may not be eligible for these services with an order cut-off time of 11 AM. For more details, please refer to the product information or contact customer service.
How do I know the delivery time for my order?
The estimated delivery time for your order will be displayed during checkout, based on the selected delivery option and your location. For standard delivery, smaller items usually take 1-2 business days, while larger items may take 1-3 business days. Express Delivery timelines depends on the time of order placement and service availability.
What are the shipping charges for delivery within KSA?
Purchases from categories other than Large Home Appliances and Large Televisions are charged SAR 16. Delivery charges may vary based on the size and location of delivery.
Do you deliver outside of KSA?
No, we currently do not deliver outside the KSA.
However, if you have a specific requirement, please contact our call center at 8001240467. We will assist you based on the availability of the product and the feasibility of delivery outside the KSA.
Do you deliver to all areas in KSA?
No, our delivery service is currently limited to specific city limits only
What delivery options are available when placing an order
Home DeliveryWhat happens if I am not home when the order is delivered?
Our courier partner will contact you on the mobile number provided at the time of placing the order.
You can suggest an alternate delivery schedule. However, if there are 3 unsuccessful delivery attempts, the order will be automatically canceled, and any payment made will be refunded to your account.
For rescheduling or any issues, please email us at or call us at 8001240467.
Can I change my delivery address after placing the order?
Unfortunately, once an order is placed, you can’t change the delivery address. If you need to update your address, you’ll need to cancel the current order and place a new one with the correct details.
To help us deliver smoothly, please keep your contact information up to date. If you need any assistance, feel free to reach out
Return and Exchange
What is the return policy for products purchased on www.sharafdg.com?
At Sharaf DG, your satisfaction is guaranteed. If you are not satisfied with your purchase, we will accept the return of products within 14 days for online purchases and 7 days for in-store purchases from the date of delivery or purchase, provided the product is unused and in its original packing condition accompanied by the original sales invoice.
What are the options for returning products?
We offer a hassle-free return policy with the following options for returning your product:
In-Store Return:
Visit the customer care department at any of our store locations
Pickup Arrangement:
Call our call center at 8001240467 to arrange a pickup for your return
Our customer care team is available to assist you throughout the return process
What are the conditions for a return or exchange?
To be eligible for a return or exchange:
Which items are excluded from the return and exchange policy?
The following items cannot be returned or exchanged:
How are refunds processed?
Refunds are issued to the original payment method, except for purchases made using vouchers, points, or instalments. For these cases, refunds are provided via a Sharaf DG Gift Card.
What is the cancelation policy for orders placed on www.sharafdg.com?
You can cancel your order before it has been dispatched by either:
Cancelations is not possible once the order has been dispatched. However, you can return the product according to our hassle-free Return Policy.
Payment Options
What payment options are available for placing orders?
We offer a range of payment methods to suit your preferences:
How can I use easy payment plans for purchases on www.sharafdg.com?
To see which banks offer easy payment plans, please check the list on this page: Click here
After making your purchase, contact your bank to set up your Easy Payment Plan.
Is the payment made on www.sharafdg.com safe and secure?
Yes, we adhere to the highest standards of payment security. Our Payment Gateway is 3D Secure, Visa Verified, and MasterCard Secure. Rest assured, your credit card details are not stored on our website.
We accept all internationally recognized Visa and MasterCard debit/credit cards issued in the KSA and GCC.
Warranty
How can I check the warranty status of products purchased from Sharaf DG?
To check the warranty status of your products, please visit Click here
Are warranties different for products purchased in KSA compared to the UAE?
Yes, there are differences in warranties between KSA and the UAE. In the UAE, products typically come with a 1-year manufacturer warranty. However, in KSA, products are covered by a 2-year warranty as per local regulations.
What does Sharaf DG offer as an after-sales service?
Sharaf DG offers DG Shield, DG Shield Plus, and DG Shield Premium to provide extended protection and support for your purchases. To learn more about these services, Click here
General
Where can I find a list of Sharaf DG store locations in KSA?
To find a list of Sharaf DG store locations in KSA, GCC countries, and Egypt, visit our Store Locator page through this link Click here
How does Sharaf DG ensure compliance with local KSA regulations?
At Sharaf DG, we are committed to complying with all relevant local regulations and standards in KSA. This includes:
We continuously review and update our practices to align with KSA’s regulations, ensuring a trustworthy and compliant shopping experience for our customers
How can I contact Sharaf DG customer support in KSA?