COOKIE NOTICE

We use cookies on our site to track certain metrics. Read our privacy policy here to see how we keep your personal data confidential and secure.

1600
320
20

At Sharaf DG, we know how much you rely on your devices, and we want to help you keep them safe from life's unexpected mishaps! DG Shield gives you peace of mind by protecting your gadgets from accidental damage, including screen cracks, liquid spills, and even total device loss.

With hassle-free repairs or replacements, you don't have to worry about sudden expenses—just focus on what matters while we take care of the rest.

Choose a DG Shield Plan that fits your needs and rest easy knowing your device is in safe hands.

Service Benefits DG Shield DG Shield Plus DG Shield Premium
Coverage Duration 1 year 2 Years 3 Years
Service Timelines
(Working Days*)		 5 - 10 5 - 10 5 - 10
Repair & Replacement Limit Up to 2 repairs or 1 replacement Up to 4 repairs or 2 replacements** Up to 4 repairs or 2 replacements
Extended Warranty N/A N/A Additional 1 year

*Repair timelines may be delayed if service fees are unpaid or if the customer has not disabled security settings (Google Account, iCloud, Find My iPhone, etc.).

**A single replacement counts as two repair claims.

Understanding Accidental & Liquid Damage

  • Accidental Damage — When Life Happens!
    Accidental damage refers to any unexpected and unintentional physical harm caused by external factors—like drops, impacts, or mishaps—that affect your device's functionality and prevent it from working as intended.
  • Liquid Damage — Spills, Splashes & Unexpected Dips!
    Liquid damage occurs when your device is unexpectedly exposed to or submerged in water or any other liquid, leading to malfunctions or hardware failure. Whether it's a spilled coffee or an accidental dip in the pool, liquid damage can disrupt performance and may require repairs or replacement.

Scope of Coverage

Covered Incidents

  • Accidental Damage Protection — Includes screen cracks & liquid damage.
  • Total Loss Coverage — If repair is not possible, a replacement device is provided.
  • Fixed Service Fees — Transparent pricing with no hidden charges.
  • Coverage within KSA — Valid only in the Kingdom of Saudi Arabia (KSA).

Eligible Devices

  • Smartphones, Tablets, Smartwatches, Televisions, Laptops, PCs, Gaming Consoles.
  • Available at checkout in-store or on Sharaf DG Website.

How to File a Claim

  • In-store Service: Visit any Sharaf DG store & request service at the Customer Service Desk.
  • Courier Pickup Service: If purchased online or no store is nearby, call 8001240467 for courier collection service.

General Terms & Conditions

(By subscribing, you agree to the following terms and conditions.)

Repair & Replacement Process

  • Sharaf DG will either repair the device using new parts or provide a replacement if repairs are not possible.
  • If a replacement is unavailable, Sharaf DG may offer an alternative device or Sharaf DG Gift Card.
  • Replacements do not include accessories (charger, cables, stylus, etc.).

Replacement Policy

  • If a replacement is required but unavailable, an Alternative Replacement Device will be provided.
  • The alternative device will have similar specifications but may be a different model or color.
  • The decision to repair or replace rests with Sharaf DG.

What's NOT Covered?

General Exclusions

  • Normal Wear & Tear (aging, usage deterioration)
  • Cosmetic Damage (scratches, dents that don't affect functionality)
  • Preventive Maintenance (routine servicing)
  • Loss or Theft (lost or stolen devices aren't eligible)
  • Reckless or Intentional Damage (misuse, tampering, unauthorized modifications)

Device-Specific Exclusions

  • Disassembled or Missing Parts
  • Altered Serial Numbers
  • Unauthorized Repairs or Modifications
  • Software Issues (installations, removals, third-party apps)
  • Environmental Damage (fire, earthquakes, extreme weather)
  • Government or Unforeseen Events (war, riots, nuclear exposure)

Accessories & External Components

  • SIM cards, memory cards, chargers, cables, adaptors
  • Batteries, circuit breakers, voltage stabilizers
  • Audio/video heads, plugs, remote controls, fuses

Customer Responsibilities

  • Service Requests: Initiate service through Sharaf DG's Customer Care or Call Center.
  • Proof of Purchase: Keep the invoice with the device's IMEI/serial number.
  • Accurate Damage Details: Provide correct information when filing a claim.
  • Backup Your Data: Sharaf DG is not responsible for data loss during repairs.
  • Disable Security Features: Before service, remove passwords, iCloud, Find My iPhone, eSIM, Google Account.
  • Retain Accessories: Keep all accessories (chargers, SIM cards, cables), as they are not covered.
By submitting a device for repair, you agree that Sharaf DG may access or delete data as required by law.

Cancellations & Fraud

No Cancellations or Refunds

  • Once subscribed, the DG Shield Plan cannot be canceled, and the payment is non-refundable.

Fraudulent Claims = No Coverage

  • Any false or misleading claims will result in immediate termination of your plan, and all benefits will be forfeited.
  • Sharaf DG reserves the right to take legal action against fraudulent claims.

Need Help? Contact Us!

We're here to assist you! If you have any questions or need to file a claim, feel free to reach out:

Governing Law: These Terms & Conditions are governed by the laws of the Kingdom of Saudi Arabia (KSA).

Accidental Warranty

Affordable Protection for Your Devices

Get coverage for accidental damage with flexible plans based on your device value. Choose from 1, 2, or 3-year options with minimal repair and replacement fees

Mobiles

Device Value 1 Year 2 Years 3 Years Repair Fee Replacement Fee
SAR 200 – SAR 498 SAR 139.00 SAR 199 – SAR 99 SAR 139
SAR 499 – SAR 1,199 SAR 139.00 SAR 199 – SAR 99 SAR 199
SAR 800 – SAR 1,499 SAR 160.00 SAR 270 – SAR 99 SAR 199
SAR 1,200 – SAR 2,099 SAR 279.00 SAR 329 – SAR 99 SAR 399
SAR 1,500 – SAR 2,499 SAR 250.00 SAR 400 – SAR 99 SAR 199
SAR 2,100 – SAR 2,899 SAR 329.00 SAR 399 – SAR 99 SAR 399
SAR 2,500 – SAR 3,499 SAR 350.00 SAR 550 – SAR 99 SAR 199
SAR 2,900 – SAR 3,499 SAR 399.00 SAR 549 SAR 899 SAR 99 SAR 399
SAR 3,500 – SAR 4,599 SAR 449.00 SAR 649 SAR 899 SAR 99 SAR 399
SAR 3,500 – SAR 4,499 SAR 430.00 SAR 650 – SAR 99 SAR 199
SAR 4,500 – SAR 7,000 SAR 490.00 SAR 800 – SAR 99 SAR 199
SAR 4,600 – SAR 7,699 SAR 549.00 SAR 799 SAR 899 SAR 99 SAR 399

Tablets

Device Value 1 Year 2 Years 3 Years Repair Fee Replacement Fee
SAR 200 – SAR 498 SAR 139.00 SAR 199 – SAR 99 SAR 139
SAR 499 – SAR 1,199 SAR 139.00 SAR 199 – SAR 99 SAR 199
SAR 800 – SAR 1,499 SAR 160.00 SAR 270 – SAR 99 SAR 199
SAR 1,200 – SAR 2,099 SAR 279.00 SAR 329 – SAR 99 SAR 399
SAR 1,500 – SAR 2,499 SAR 250.00 SAR 400 – SAR 99 SAR 199
SAR 2,100 – SAR 2,899 SAR 329.00 SAR 399 – SAR 99 SAR 399
SAR 2,500 – SAR 3,499 SAR 350.00 SAR 550 – SAR 99 SAR 199
SAR 2,900 – SAR 3,499 SAR 399.00 SAR 549 SAR 899 SAR 99 SAR 399
SAR 3,500 – SAR 4,599 SAR 449.00 SAR 649 SAR 899 SAR 99 SAR 399
SAR 3,500 – SAR 4,499 SAR 430.00 SAR 650 – SAR 99 SAR 199
SAR 4,500 – SAR 7,000 SAR 490.00 SAR 800 – SAR 99 SAR 199
SAR 4,600 – SAR 7,699 SAR 549.00 SAR 799 SAR 899 SAR 99 SAR 399

Smartwatches

Device Value 1 Year 2 Years 3 Years Repair Fee Replacement Fee
SAR 249 – 999 SAR 119.00 SAR 219 – SAR 99 SAR 199
SAR 800 – 1,499 SAR 160.00 SAR 270 – – SAR 199
SAR 1,000 – 1,999 SAR 219.00 SAR 329 SAR 549 SAR 249 SAR 249
SAR 1,500 – 2,499 SAR 250.00 SAR 400 – – SAR 199
SAR 2,000 – 3,699 SAR 329.00 SAR 419 SAR 549 SAR 249 SAR 249
SAR 2,500 – 3,499 SAR 350.00 SAR 550 – – SAR 199
SAR 3,500 – 4,499 SAR 430.00 SAR 650 – – SAR 199
SAR 4,500 – 7,000 SAR 490.00 SAR 800 – – –

Computers

Device Value 1 Year 2 Years 3 Years Repair Fee Replacement Fee
SAR 499 – 999 SAR 50.00 SAR 50 – SAR 199 SAR 499
SAR 699 – 1,999 SAR 279.00 SAR 439 – SAR 199 SAR 499
SAR 1,000 – 1,999 SAR 100.00 SAR 100 – SAR 199 SAR 499
SAR 2,000 – 3,999 SAR 549.00 SAR 769 – SAR 199 SAR 799
SAR 4,000 – 5,999 SAR 829.00 SAR 1,099 – SAR 349 SAR 999
SAR 6,000 – 7,999 SAR 1,099.00 SAR 1,329 – SAR 349 SAR 999

Televisions

Device Value 1 Year 2 Years 3 Years Repair Fee Replacement Fee
SAR 499 – 999 SAR 100.00 SAR 100 SAR 100 SAR 199 SAR 499
SAR 699 – 1,999 SAR 329.00 SAR 439 – SAR 199 SAR 299
SAR 1,000 – 1,999 SAR 200.00 SAR 200 SAR 200 SAR 199 SAR 499
SAR 2,000 – 3,999 SAR 619.00 SAR 769 SAR 400 SAR 199 SAR 499
SAR 4,000 – 5,999 SAR 879.00 SAR 1,199 SAR 600 SAR 349 SAR 999
SAR 6,000 – 9,999 SAR 1,499.00 SAR 1,899 – SAR 349 SAR 999

Gaming

Device Value 1 Year 2 Years 3 Years Repair Fee Replacement Fee
SAR 499 – 1,499 SAR 219.00 SAR 279 SAR 719 SAR 99 SAR 199
SAR 1,500 – 2,499 SAR 329.00 SAR 419 SAR 719 SAR 99 SAR 299
SAR 2,500 – 3,799 SAR 439.00 SAR 549 SAR 719 SAR 99 SAR 399
Added to cart
Cart Total
Proceed to Checkout

People Also Bought