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Your New Devices Deserve the Best Protection

At Sharaf DG, we understand that every customer’s needs are unique. That’s why we’ve crafted three tailored protection plans: DG Shield, DG Shield+, and DG Shield Premium. Each plan is designed to safeguard your devices from accidental damage, liquid spills, and cracked screens. Whether you need essential coverage, extended protection, or a premium all-inclusive package, DG Shield has you covered.

Plan Coverage Duration Key Features Service Charges

DG Shield 		12 Months 1 Repair Claim, Accidental & Liquid Damage 10% of product value or SAR 200, whichever is lower

DG Shield+ 		24 Months 2 Repair Claims, Accidental & Liquid Damage 10% of product value or SAR 200, whichever is lower

DG Shield Premium 		24 Months + 12 Months Extended Warranty 2 Repair Claims, Unlimited Tech Support 10% of unit value or SAR 200, whichever is lower
...

Essential Protection for Your Devices

DG Shield provides one year of essential coverage, ensuring your electronics are safeguarded from accidental damage, liquid spills, and cracked screens.

Details:

  • Duration: 12 months from the date of purchase.
  • Benefits:
    • 1 repair claim for accidental or liquid damage.
    • Service Charge: 10% of product value or SAR 200, whichever is lower.
    • Valid across the KSA, UAE, Oman, and Bahrain

    Ideal For

    Those who need basic and affordable protection for their devices.

...

Extended Coverage for Peace of Mind

DG Shield+ offers two years of coverage, doubling your device’s protection period for long-term reliability.

Details:

  • Duration: 24 months from the date of purchase.
  • Benefits:
    • 2 repair claims for accidental or liquid damage.
    • Service charge: 10% of product value or SAR 200, whichever is lower.
    • Valid cross-border coverage across the KSA, UAE, Oman, and Bahrain
    • Replacement or gift voucher for irreparable devices, with depreciation: 10% in Year 1, 20% in Year 2.

    Ideal For

    Users who need comprehensive coverage for an extended period.

...

The Ultimate Protection Plan

DG Shield Premium is Sharaf DG’s most advanced protection plan, combining coverage, extended warranty, and unlimited tech support.

Details:

  • Duration: 24 months of protection + 12 months extended warranty.
  • Benefits:
    • Unlimited tech support, including software setup and virus removal.
    • 2 repair claims for accidental or liquid damage.
    • Valid cross-border coverage across the KSA, UAE, Oman, and Bahrain.
    • Replacement or gift voucher for irreparable devices, with minimal depreciation.

    Ideal For

    Those seeking premium protection and full-service support for their devices.

FAQ

What is the difference between DG Shield, DG Shield+, and DG Shield Premium?

  • DG Shield: Provides essential coverage for 12 months, including one repair claim for accidental or liquid damage.
  • DG Shield+: Offers extended protection for 24 months with two repair claims and a replacement guarantee with depreciation.
  • DG Shield Premium: Includes 24 months of coverage, 12 months extended warranty, unlimited tech support, and cross-border assurance.

What types of damages are covered under DG Shield plans?

All DG Shield plans cover accidental damage, liquid spills, and cracked screens

How many repair claims can I make under each plan?

  • DG Shield: 1 repair claim within 12 months.
  • DG Shield+: Up to 2 repair claims within 24 months.
  • DG Shield Premium: Up to 2 repair claims within the 24-month period.

Are there any additional fees for repairs?

Yes, for each repair claim, there is a service charge of either 10% of the product’s value or SAR 200, whichever is lower.

What is the replacement policy for irreparable devices?

If your device cannot be repaired:

  • DG Shield+: You’ll receive a replacement or a gift voucher with depreciation (10% in the 1st year, 20% in the 2nd year).
  • DG Shield Premium: Similar policy, with a minimal depreciation fee.

Does DG Shield Premium include tech support?

Yes, DG Shield Premium offers unlimited tech support, including

  • Software installation.
  • Email setup
  • Data backup.
  • Virus removal.
  • Computer tune-ups.

Are these plans valid outside KSA?

Yes, all DG Shield plans provide cross-border assurance and are valid in KSA, UAE, Oman, and Bahrain.

Can I upgrade from one plan to another?

Upgrading options depend on specific terms and conditions. Contact customer service for more details 8001240467.

How can I make a repair claim?

You can make a claim by visiting any Sharaf DG store or contacting customer service. Ensure you have your purchase receipt and plan details.

What is the duration of the DG Shield Premium extended warranty?

DG Shield Premium includes an additional 12 months of warranty on top of the standard 24 months of coverage.

What happens if I don't use my repair claims during the coverage period

Unused claims cannot be carried forward or reimbursed. However, your device remains protected for the entire coverage period.

"Protect Your Devices Today!"

Need Help Choosing a Plan? Call Our Experts at

8001240467

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