Terms and Conditions
Introduction
Welcome to Sharaf DG! By using the website, you agree to the terms and conditions listed below.
All products and services displayed on this website constitute an “invitation to offer.” Your order represents your “offer,” which is subject to these terms and conditions. Sharaf DG website reserves the right to accept or reject your offer. If you provide a valid email address, we will notify you by email upon receipt of your order and again to confirm the details and processing. Our acceptance of your order occurs upon dispatch of the product(s) ordered.
Membership Eligibility
Use of the Website is limited to individuals who can form legally binding contracts under applicable law. Individuals deemed “incompetent to contract” under local Contract Acts are not eligible to use the Site. Minors, defined as individuals under the age of 18 but at least 13 years old, may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Parents or legal guardians of minors may transact on their behalf if they are registered users/members. It is strictly prohibited for minors to purchase material intended for adult consumption.
This Website reserves the right to terminate your membership and deny access to the Website if it is discovered that you are under the age of 18. The Website is also unavailable to individuals whose membership has been suspended or terminated by the website for any reason. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.
For those accessing the Site from outside the Kingdom of Saudi Arabia (KSA), compliance with local laws is your responsibility, and Sharaf DG will only deliver products within its jurisdiction. The company is not liable for any claims related to products ordered from outside its service area.
Except where additional product-specific terms apply, these terms and conditions override all previous agreements, understandings, or representations. By using the services of Sharaf DG website, you agree to be bound by these Terms and Conditions.
Account and Registration Obligations
“Your Information” refers to any data you provide during the registration, purchasing, listing process, or through feedback and email features. We are committed to protecting Your Information in line with our Privacy Policy. By using the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Sharaf DG website is not liable for any loss or damage arising from your failure to protect your password or account. If you suspect that someone else knows your password, you should notify us immediately using the contact information provided below. Should Sharaf DG website believe there is a potential security breach or misuse of the Site, we may require you to change your password or temporarily suspend your account without liability to SharafDG.com
You further agree to:
If you provide any information that is untrue, inaccurate, incomplete, or not current, or if Sharaf DG website has reasonable grounds to suspect such information, we reserve the right to suspend or terminate your membership indefinitely and refuse access to the Site.
Pricing Information
At Sharaf DG, we strive to provide accurate product and pricing information. However, errors in pricing or product details may occur. We are unable to confirm the price of a product until your order has been placed. If a product is listed with an incorrect price or incorrect information due to an error, Sharaf DG reserves the right to refuse or cancel any orders for that product, unless the product has already been dispatched.
In the event of a pricing error, we may contact you for further instructions or cancel your order and notify you of the cancellation. If your order has not been dispatched, it will not be considered accepted, and Sharaf DG retains the right to adjust the price and seek your instructions or cancel the order altogether. Should your order be accepted, the payment will be processed and charged to your credit card, with a confirmation email sent to you. Please note that payment may be processed before the product is dispatched. If we need to cancel your order after payment has been processed, the amount will be refunded to your credit card account. Cash refunds are not available under any circumstances.
Our goal is to offer you the best prices possible, both on our website and in our physical stores under Sharaf DG LLC (Al-Sariya Al-Haditha LLC).
However, please be aware that online prices may occasionally differ from in-store prices, as we strive to offer the most competitive pricing in your region. Prices and availability are subject to change without notice.
Order Cancellation by Sharaf DG
Please note that certain orders may not be accepted and may need to be canceled. Sharaf DG reserves the right, at our sole discretion, to refuse or cancel any order for various reasons. These reasons may include, but are not limited to, limitations on available quantities, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud prevention department. Additionally, if we detect that an account is being manipulated to place multiple orders, we may cancel those orders. In some cases, we may require additional verification or information before accepting your order.
If your order is canceled, either in whole or in part, or if we need more information to proceed, we will notify you promptly. Should your order be canceled after your credit card has been charged, the amount will be refunded to your credit card account. Please note that no cash refunds will be provided under any circumstances.
Quality Check
To ensure a top-quality customer experience, we conduct thorough quality checks on all orders before dispatch. If we identify any faults or issues with the products in your order, we reserve the right to cancel the order, either partially or in full. In such cases, we will promptly notify you of the cancellation and provide further details.
Cancellations by the Customer
If we receive a cancellation request before your order has been processed or approved, we will cancel the order and issue a full refund. However, we cannot cancel orders that have already been processed and shipped. Sharaf DG reserves the sole right to determine whether an order has been processed. By placing an order, you agree not to dispute Sharaf DG's decision regarding the cancellation status of your order.
Cancellations by the Seller
If the seller is unable to fulfill your order due to stock unavailability, Sharaf DG Customer Care will contact you to offer alternative options or aid.
Credit Card Details
By providing your credit card details to Sharaf DG, you agree and confirm that the information is accurate and that the credit card used is lawfully owned by you. In any credit card transaction, you must use your own card. You also agree to provide correct and valid credit card details to Sharaf DG
Your credit card information will not be shared with third parties, except when required for fraud verification, legal compliance, or by court order. Sharaf DG will not be held responsible for any fraudulent use of your credit card. Any liability resulting from such misuse will be solely yours, and the responsibility to prove otherwise will rest with you.
Fraudulent/Declined Transactions
Sharaf DG reserves the right to recover costs and initiate legal proceedings against individuals using the Site fraudulently.
Electronic Communications
By using the Site, you consent to receive communications electronically. These communications satisfy any legal requirement for written communications.
You Agree and Confirm
Colors
We strive to display product colors accurately, but variations may occur due to monitor settings.
Shipping
Shipping costs vary based on weight, dimensions, and destination. International shipments may incur additional duties, taxes, and fees.
EPP - Easy Payment Plan (Instalments)
Shop now and pay later with our installment plans. Add items to your cart, select the installment option at checkout, and finalize your purchase. Your installment request will be processed in 5-7 business days, subject to bank approval.
Return & Exchange
Modification of Terms & Conditions
SharafDG.com may modify these terms and conditions at any time. Continued use of the Site implies acceptance of the modified terms
Governing Law and Jurisdiction
This User Agreement shall be governed by, interpreted, and enforced in accordance with the laws and regulations of the Kingdom of Saudi Arabia (KSA), without regard to its conflict of law principles. Any disputes, controversies, or claims arising out of, relating to, or in connection with this Agreement, including but not limited to its formation, validity, interpretation, performance, breach, or termination, shall be exclusively submitted to, and resolved by the competent courts of Riyadh, Kingdom of Saudi Arabia. The parties hereby irrevocably submit to the exclusive jurisdiction of such courts and waive any objection to venue, including claims of inconvenient forum, to the fullest extent permitted by applicable law.
Reviews, Feedback, Submissions
All reviews, comments, and submissions become the property of Sharaf DG website and may be used for any purpose without compensation.
Copyright & Trademark
All content on this Site is the property of Sharaf DG website or its licensors and is protected by international copyright laws. Unauthorized use is prohibited
Indemnity
You agree to indemnify Sharaf DG against any claims arising from your use of the Site, including breaches of this User Agreement
Termination
Sharaf DG may terminate this User Agreement at any time, denying you access to the Site. Upon termination, you must destroy all downloaded materials.
Stock Status “On Demand”
Items marked “On Demand” are ordered after payment and may not be immediately available.
“Open Units”
Sharaf DG offers used, pre-owned, and open box products at discounts. These items are carefully inspected and categorized based on their condition.
Disclaimer
Sharaf DG holds the right to cancel orders in cases of fraudulent transactions, incorrect images, prices, or descriptions.